We apologize for the experience and assure you we are here to help. Please try the following first before contacting the marketplace for a refund:
(a) Try uninstalling and reinstalling the game or app
(b) Try restarting your device with a Hard Boot (Press and Hold the power button on your device until it asks you to turn it off or restart it and power it off. Now restart your device again by holding the power button and you would have done a proper restart).
(c) Still not working? We really apologize about that, please send us a message using the form below or email us directly at [email protected]. There is nothing to worry about, we are here to serve you and make sure you get a working app or a full refund via your marketplace. We will do everything in our power to help you out in reaching a full solution that you are satisfied with!